Refund policy
Return & Refund Policy
At Mini Beauty, we strive to provide the highest quality fragrance products at competitive wholesale prices. To maintain these prices and ensure the integrity of our inventory, we adhere to a strict return policy.
All Sales Are Final
- No Returns: We do not accept returns for "buyer's remorse" or unsold inventory.
- No Exchanges: We are unable to offer exchanges for different scents or products once an order has been processed.
- No Refunds: Outside of the specific exceptions listed below, all payments are non-refundable.
Exceptions: Errors & Damaged Goods
We stand by our shipping accuracy and product quality. We will cover 100% of return shipping costs and provide a full refund or replacement if the return is a result of our error, such as:
- You received an incorrect item.
- The item arrived defective or damaged (e.g., leaking bottles or broken atomizers).
⚠️ Please inspect your shipment immediately upon arrival. Claims for damaged or incorrect items must be reported via our Contact Us page or your RMA Dashboard within 48 hours of delivery.
Refund Processing Timeline
If a refund is approved, you can typically expect your funds within 1–2 weeks of handing your package to the return shipper. This timeline accounts for:
- Transit Time: 5–10 business days
- Inspection & Processing: 3–5 business days once received
- Bank Processing: 5–10 business days (depending on your financial institution)
How to Initiate a Claim
- Contact Us — Provide your order number and photos/details of the issue.
- RMA Dashboard — Log into your account and submit an RMA request through your orders dashboard.
- Instructions — We will respond promptly with a prepaid shipping label and next steps.
Lost or Stolen Packages
Mini Beauty is not responsible for packages once marked as "Delivered" by the carrier.
- Carrier Responsibility: Once a shipment leaves our warehouse, the carrier assumes responsibility for delivery.
- Theft After Delivery: We do not provide refunds or replacements for packages stolen after a confirmed delivery.
- Missing in Transit: If your package is lost before being marked as delivered, please contact us within 3–5 business days of the expected delivery date so we can open an investigation with the carrier.
Required Documentation for Damages
To process a refund or replacement, we require the following photos for insurance purposes. Do not discard items or packaging until your claim is approved.
- External Box — Any visible damage (crushes, wet spots, or tears) before opening.
- Internal Packaging — The padding/bubble wrap and how items were secured.
- The Damage — Clear, close-up shots of broken glass, leaking seals, or defective components.
- Shipping Label — A legible photo of the label with the tracking number visible.
Submit documentation via your RMA Dashboard or by emailing us directly.
